Implementation

Our products can be implemented on our servers (SaaS) or on yours (on-site):

• Software as a Service (SaaS): we host and maintain hardward and software and provide:
  • System upgrades
  • System backup
• On-site: you host our product within your IT architecture and provide:
  • On-site implementation
  • Remote system upgrades

Support

• First Class Support service agreeement:
  • 24/7 hotline and 1-2 hours email response time
  • System setup and configuration
  • On-demand customizations
  • On-site training (1 day)

• Standard Support service agreement:
  • Business hours hotline 6-12 hours email response time
  • System setup and configuration

Consulting services

• We offer added value consulting services to our customers. Based on our expertise in the industry, we help you make the best use of our systems. We pro-actively send you audit reports based on the data stored in your database.  Your data and audit reports are absolutely confidential and remain your property at all time.
• We organize an initial meeting with you to understand your goals and criteria for success. Based on these criteria, we continuously send you advices and recommendations to help you progress toward your objectives.  We also produce case studies that you can use to promote your service within your school and among prospective students.
• Please contact us for more details and a sample audit report.

 

Contact our technical team

Technical Support: (707) 922-7351